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Effective Date: December 1, 2025

Window Patrol (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us via phone, email, or text message (SMS).

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Full name
Mobile phone number
Email address
Service and billing address
Appointment and service details
Payment information
Communication preferences

We may also collect limited technical data automatically (e.g., IP address, browser type, pages visited) to support website analytics and performance.

2. How We Use Your Information

We use your information to:

Provide and manage window cleaning services
Schedule, confirm, and modify appointments
Send invoices, receipts, and payment notifications
Respond to inquiries and customer service requests
Send service-related and, where permitted, marketing communications
Comply with legal, regulatory, and contractual obligations

3. Text Messaging (SMS) & TCPA Compliance

A. Consent to Receive Text Messages

By providing your mobile phone number to Window Patrol and checking an opt-in box, submitting a form, scheduling service, or otherwise affirmatively consenting, you expressly consent to receive text messages from Window Patrol as permitted by law.

Window Patrol does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Text messages may include:

Appointment confirmations and reminders
Service updates or scheduling changes
Invoices, receipts, and payment notifications
Customer service communications

WE DO NOT SEND SALES OR MARKETING PROMOTION TEXTS.

Consent is not a condition of purchase.

B. Message Frequency & Charges

\nMessage frequency varies based on your interactions with us
\nMessage and data rates may apply depending on your wireless carrier and plan

C. Opt-Out Instructions (STOP / HELP)

You may opt out of SMS messages at any time by

replying STOPMKT to cancel text messages

Once you opt out, you will no longer receive SMS messages from us, except where legally required to complete or close out an existing service request.

D. No Sale or Sharing of Phone Numbers

We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes. Any service providers assisting with messaging or scheduling are contractually required to safeguard your information and use it solely to support our services.

4. Sharing of Information

We may share personal information only:

With trusted vendors or service providers (e.g., payment processors, CRM or SMS platforms) who support our operations and are bound by confidentiality obligations
When required by law, subpoena, court order, or governmental request
To protect the rights, safety, and property of Window Patrol, our customers, or others

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can guarantee absolute security, we take appropriate measures to reduce risk and prevent unauthorized access.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, meet legal or regulatory requirements, resolve disputes, and enforce agreements.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we maintain
Request correction or deletion of your information
Withdraw consent for communications, including SMS

Requests may be submitted using the contact information below.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Privacy Policy or our privacy practices, contact:

Window Patrol.

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Privacy policy

About us